bet24net Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by bet24net ("we," "us," or "our") and applies to all personal data collected from individuals ("you," "the Player," or "the Data Subject") who access or use the bet24net platform, including the website at bet24net.org, any associated mobile applications, and all related services (collectively, the "Platform").

By registering an account on bet24net or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

bet24net reserves the right to update this Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Continued use of the Platform following notification of changes constitutes acceptance of the revised Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact our support team, or participate in promotions, bet24net collects personal data that you provide directly, including:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's licence, UMID);
• Contact data: Philippine mobile number, email address, and residential address;
• Financial data: GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), and transaction history;
• Account credentials: Username and encrypted password;
• Communications: Records of your interactions with our customer support team via live chat or email.

2.2 Data Collected Automatically

When you access the Platform, bet24net automatically collects certain technical and usage data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, games played, session duration, and click-stream data;
• Cookies and similar tracking technologies (see Section 8 for details).

2.3 Data from Third Parties

bet24net may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers, payment processors, and fraud prevention agencies. Such data is used solely for the purposes described in this Policy.

3. How We Use Your Personal Data

bet24net processes your personal data for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:

• Account management: To create, maintain, and administer your bet24net account, including verifying your identity and age (21+ requirement);
• Service delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver all features of the Platform;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other supported payment methods;
• Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and responsible gaming obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Marketing and promotions: To send you information about bet24net promotions, bonuses, and new features, where you have consented to receive such communications;
• Platform improvement: To analyse usage patterns, conduct research, and improve the functionality and user experience of the Platform.

4. Sharing of Personal Data

bet24net does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment processors, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory obligations;
• Game software providers: Licensed game developers and live dealer studios whose games are available on the Platform, to the extent necessary to deliver the gaming service;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection service providers engaged to operate and protect the Platform;
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission, and law enforcement authorities, where disclosure is required by law or court order;
• Professional advisers: Lawyers, accountants, and auditors engaged by bet24net in the course of its business operations.

All third-party service providers engaged by bet24net are contractually required to process personal data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

5. Data Retention

bet24net retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• Customer support records: Retained for two (2) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

6. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by bet24net:

• Right to be informed: The right to be informed of how your personal data is being processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer via email at [email protected]. We will respond to all data privacy requests within fifteen (15) business days.

7. Data Security

bet24net implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Industry-standard password hashing using bcrypt or equivalent algorithms;
• Two-factor authentication (2FA) options for account access;
• Regular penetration testing and security audits conducted by independent third parties;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Secure data centres with physical access controls and 24/7 monitoring.

While bet24net takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet24net will notify you and the National Privacy Commission in accordance with applicable law.

8. Cookies and Tracking Technologies

bet24net uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant content. The following types of cookies are used:

• Essential cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and game history, to personalise your experience.
• Analytics cookies: Used to collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotions and content based on your activity on the Platform, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For essential cookies, no opt-out is available as they are strictly necessary for the Platform to operate.

9. Children's Privacy

The bet24net Platform is strictly intended for adults aged 21 years and above in accordance with Philippine law. bet24net does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on bet24net, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Responsible Gaming and Data

As part of our responsible gaming obligations, bet24net processes certain personal data to monitor player behaviour and identify signs of problem gambling. This includes analysis of deposit frequency, session duration, betting patterns, and use of responsible gaming tools such as deposit limits and self-exclusion requests.

This processing is carried out in the legitimate interests of player welfare and in compliance with applicable gaming regulations. Data processed for responsible gaming purposes is handled with the utmost sensitivity and is not used for marketing or any other purpose unrelated to player protection.

If you wish to activate responsible gaming tools, including self-exclusion, please visit your account settings or contact our support team. All responsible gaming requests are actioned promptly and confidentially.

11. Changes to This Policy

bet24net reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players by email and/or by posting a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request closure of your account.

12. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bet24net Data Privacy Officer:

Email: [email protected]
Response time: Within 15 business days for formal data privacy requests.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.